We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at newwears09@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at newwears09@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at newwears09@gmail.com.

Refund Policy for New Wears

Thank you for choosing New Wears for your clothing needs. We value your satisfaction and want to ensure a smooth shopping experience. Please take a moment to review our refund policy:

1. Eligibility for Refunds:

1.1 We accept refund requests for items that meet the following conditions:

  • The item is in its original, unused condition.
  • The item is returned within 30 days of the purchase date.
  • The original tags and packaging are intact.

1.2 Refunds will not be processed for:

  • Items returned after the 30-day time frame.
  • Items that show signs of wear, damage, or alteration.
  • Items without the original tags or packaging.

2. Refund Process:

2.1 To initiate a refund, please contact our customer service team at newwears09@gmail.com or call us at +923131786329 within 30 days of receiving the product.

2.2 Our customer service team will guide you through the return process and provide you with a return authorization.

2.3 Pack the item securely, including all original tags and packaging, and ship it to the address provided by our customer service team.

2.4 Once we receive the returned item and verify its eligibility, we will process the refund.

3. Refund Methods:

3.1 Refunds will be issued to the original payment method used during the purchase.

3.2 If the original payment method is no longer available, we will issue the refund through an alternative method agreed upon by both parties.

4. Shipping Costs:

4.1 Shipping costs for the returned item are the responsibility of the customer unless the return is due to an error on our part or a defective product.

4.2 Original shipping costs are non-refundable.

5. Exchange Policy:

5.1 We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

6. Processing Time:

6.1 Please allow 30 business days for the refund to be processed after we receive the returned item.

7. Contact Information:

If you have any questions or concerns regarding our refund policy, please contact us at newwears09@gmail.com or call us at +923131786329.

New Wears reserves the right to update or modify this refund policy at any time without prior notice.

Thank you for choosing New Wears. We appreciate your business.